69: Learn to Lead: Ten Skills Every New Leader Must Master: Servant Attitude

What we will cover today in this podcast:

  1. Some insightful listener feedback from one of my listeners.
  2. An amazing story of a leader I know who was honored by his staff for his servant leadership – with a new car!
  3. Why does the Shepherd analogy appear so often in the Bible?
  4. Contrasting Two Paradigms: What a shepherd attitude is and is not
  5. Four action points – some homework

Today’s Podcast is brought to you by the letter “S”.  That is a letter that gets a lot of action! S is for “ Servant Spirit.”We are going to unpack the true nature of Servant Leadership – A topic I find is very confusing.  I have shared about this important topic in past episodes, but I have some fresh new insights for you today.

“There’s a great deal of talk about loyalty from the bottom to the top. Loyalty from the top down is even more necessary and is much less prevalent. One of the most frequently noted characteristics of great men who have remained great is loyalty to their subordinates.”  – General George S. Patton, Jr

1. Here is some great listener feedback:

Service above self.
I believe that every good leader is able to understand the needs of others and act in order to provide that which is needful. A leader does not seek to gratify his or her own immediate desires; rather, he or she understands that by helping others “meet with success unexpected in common hours” (Henry David Thoreau), the group as a whole is successful. Many different types of people can be considered leaders. Some come in small packages such as the kindergartner who shares his or her snack. Others come with grand and important titles such as The President of the United States. Still, others can be dressed as you and me. It is the everyday people who can become some of the greatest selfless leaders of all time.

This selflessness does not need to be accompanied with pride, arrogance, or self-achievement; rather, with humility and a subtle fashion. We can learn a lesson from the thoughts of King Solomon from Ecclesiastes 9:17 “The quiet words of the wise man are more to be heeded than the shouts of a ruler of fools.” Serving others with wisdom enables the leader to act as a mentor and guide those who are seeking to follow the paths to success and curtail followers from journeying down a straying path.

Michelle in Illinois

2. The Dave story:  The car that love bought.

I have a friend named Dave, who is CEO of his organization. They recently presented him a check for a car (not a brand new car, a new car to him). I would like to share what he wrote about this, which he called: “The Car That Love Bought.” (He has given me permission to share his story)

“The car that love bought” – one of my friends coined this phrase as he was coaching me in the purchasing process of my “new” car.  This is an apt description, and I want to thank you for your part in this special gift.  I was blown away, utterly shocked, and completely surprised at conference when presented the oversized card with the oversized gift of love of $11,630 designated for me to replace my worn down 1996 VW Cabrio.   I am so grateful for this expression of love! (Joyce and I were amazed that we were the only two at conference who didn’t know about this…)
I cried tears of joy when I received this gift at the end of conference, and I again shed tears of joy when I recently drove away from the sales transaction in my 2001 Mercedes-Benz, 320 Roadster hard top convertible!  I have never in my life dreamed I could own such a beautiful and fun car.

I have known Dave for twenty years – he is the real deal and deserves it!

3. Why the Shepherd Analogy?

Why did Jesus use the shepherd analogy for leadership? I think He used it because shepherds keep a lifelong commitment to staying with their sheep. It is a life of sacrifice.

In his book While Shepherds Watch Their Flocks, Timothy Laniak interviewed shepherds all over the Middle East. In Jordan, he asked a bedouin, “What does it take to be a shepherd?” Sitting in his tent, the shepherd replied, “What really matters is that you have the heart for it.”

Jesus said: “I am the good shepherd; the good shepherd lays down His life for the sheep. The hired hand is not the shepherd and does not own the sheep. So when he sees the wolf coming, he abandons the sheep and runs away. Then the wolf attacks the flock and scatters it.” John 10:11,12

4. Contrasting Two Paradigms: What a shepherd attitude is and is not

The former CEO of British Petroleum, Tony Hayward, became a PR nightmare for his company during the Gulf oil spill in 2010. In the middle of the crisis, he was quoted on international television as saying, “I’d like my life back.” He also said at the White House in front of rolling cameras, “I want the world to know that BP cares about the little people in the Gulf area.” It wasn’t long before he had to leave his job in great humiliation.

Shepherds versus hired hands….
or to put it another way:

First, my Definition: When the leader cares more about the good of the team than his or her own enrichment.  – Hans

Here are the primary differences between servant leadership and self-serving leadership:

  • Servant Leadership – shepherd
  • It’s all about “we”
  • I serve others
  • I am happy if the team scores
  • I carry everyone on my shoulders The needs of others come first
  • I am here for our cause
  • I am a shepherd
  • I want to help you fulfill your dreams Empowerment
  • “Let my people go”

Self-Serving Leadership – Hired hand

  • It’s all about “me”
  • Others serve me
  • I’m happy when I score
  • I ride on the shoulders of everyone else My needs come first
  • I’m here for my career
  • I am a hired hand
  • I am here to pursue my dreams Micromanagement
  • “Let me have my way”

I also want to give you a warning against slave leadership – from my time in China.  When discussing her team, a lady I spoke with after a talk said:  “They all feel like they own me 24/7!  And they get annoyed if I don’t answer text messages right away.”

Servant leadership is NOT slave leadership!

Again, it is an attitude.  A state of mind.  A framing of the heart. My definition: When the leader cares more about the good of the team than his or her own enrichment.  – Hans

5. Four Action items – some homework

  1. One a scale of 1 to 10, how much of a servant spirit do you practice in your position?
  2. Make a list of what people are demanding of you that is really not appropriate.
  3. What can you do to make a change in this?  Do you need a time of clarity?  Or to spread the load?
  4. How could you change your leadership style to add some boundaries yet still serve your people?

68: Learn to Lead: Ten Skills Every New Leader Must Master: Resilience: How is Your Flexibility Factor?

This is a continuation of our 10 part series Learn to Lead: Ten Skills Every New Leader Must Master. If you are just joining us in this series we are taking the word “leadership” and breaking it down into it’s ten letters and assigning each one a leadership skill. This week we are up to “R” which stands for Resilience.

For starters, let’s distinguish between resilience and persistence:

Resilience is different from persistence. Not just different. More critical.

Persistence is the ability to stay in the game, to not quit, to hang in there. It’s the attitude needed for the long haul—the recognition that success in our business is not a hundred-yard dash, but a marathon.

Resilience is about our capacity to bounce back from difficulties, disappointments, heartbreak, and hard times. (more…)

67: Learn to Lead: Ten Skills Every New Leader Must Master: Effective Communication

Just to reference where we are in this 10 part series: Learn to Lead: Ten Skills Every New Leader Must Master

L – Listen and Learn
E – EQ
A – Accessibility and Vulnerability
D – Delegation
E – Effective Communication

There are two “E’s” in leadership! An important letter.

Today’s show is brought to you by the second “E” in LEADERSHIP! E is for Effective Communication! (more…)

66: Learn to Lead: Ten Skills Every New Leader Must Master: Determination

Today’s Podcast is brought to you by the letter “D” in Leadership

This letter stands for Determination


Part 1: Determination:

I want to start this podcast with a story of my own determination through a very tough time.  We all face these times.  If I asked you to name one of your top biggest times of discouragement, what would it be? (more…)

65: Learn to Lead: Ten Essential Skills Every New Leader Must Master: Accessibility

As a leader, are you accessible to your team?

As a leader, are you accessible to your team?

Did you know that accessibility is absolutely essential for today’s’ leaders?  No corner offices and executive floors!

Welcome back to our series on Learn to Lead: Ten Essential Skills Every New Leader Must Master. We have covered L: Listen and Learn, and E: Emotional Intelligence. Today I want to talk about A: Accessibility, and along with it Vulnerability. (more…)